Returns & Refunds

Changed your mind, ordered the wrong size, or the universe intervened? Here's how returns and refunds work at Theplowly.

Returns & exchanges

We accept returns and exchanges within 7 days of delivery. To be eligible, the item must be unworn, unwashed, undamaged, and in its original condition with any tags still attached.

Wrong size? We're happy to exchange it for a different size in the same design, subject to availability.

How to start a return

Get in touch through our Contact page with your order number and the reason for the return, and we'll send you the steps. Please don't ship anything back before you hear from us — it slows everything down.

Refunds

Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, it can take a few extra days to appear.

Return shipping

If the return is our fault (wrong or defective item), we cover return shipping. For change-of-mind returns and size exchanges, return shipping is the customer's responsibility.

Non-returnable items

Items that are worn, washed, altered, damaged after delivery, or returned without prior approval may not be eligible for a refund or exchange.

Questions

Reach us any time via our Contact page. We're reasonable people.